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Patients can now access better-integrated care across the Hume region

Goulburn Valley Health and Hume Rural Health Alliance (HRHA) are proud to announce we now have a fully consolidated Patient Administration System across HRHA’s fourteen member health services in the Hume Region in Northern Victoria.

Implementing a single, integrated Patient Administration System across fourteen health services is a giant leap forward in our digital health journey to achieve our vision of better connected patient care. The new system introduces a region-wide patient identifier to improve the continuity of care for patients.

This has been one of the most complex implementations of the i.PM Patient Administration System ever undertaken.

Matt Sharp, Chief Executive of Goulburn Valley Health and Chair of the HRHA Executive Committee said, “This marks a major shift in the way information follows our patients as they access various health services across the region. This will result in improved patient outcomes and safety.

“Our digital health experts, dedicated health staff from health services across the Hume Region and leaders have now embedded this major change within the health services in the Hume Region. They have kept the vision of improved patient care at the heart of our digital health transformation program and all the work we do.”

Hume Rural Health Alliance Chief Information Officer, Neelu Kaur said, “HRHA is pleased that we could deliver a connected Patient Administration System for the first time in the Hume Region’s history. This is a great achievement which has been realised through collaboration. We thank all the health services’ teams for their support for this major transition, and the activity in the years leading up to this. As always, we are looking towards the future investments in digital health to bridge the healthcare gaps in our regional communities.”

Hume Rural Health Alliance has trained approximately 2,500 staff across a 40,000 square kilometre region to prepare for the introduction of the new Patient Administration System (PAS). The following health services have been involved: Albury Wodonga Health, Alexandra District Health, Alpine Health, Beechworth Health Service, Benalla Health, Corryong Health, Goulburn Valley Health, Mansfield District Hospital, NCN Health, Northeast Health Wangaratta, Seymour Health, Tallangatta Health Service, Yarrawonga Health and Yea and District Memorial Hospital.

The broad scope of Hume Rural Health Alliance’s Hume PAS Connect initiative brings together multiple digital health projects to enable health services in the Hume Region to connect to state and national eHealth initiatives, to support patient safety and the flow of clinical information both in our region and more widely. It reflects our health services’ joint commitment for better-integrated patient care across the region