Other Support Services
Family Violence Local/Statewide Services
The Orange Door network aims to be accessible, safe and welcoming, providing quick and simple access to support for:
- Adults, children and young people are who experiencing family violence
- Families who need support with the care and wellbeing of children and young people
- Perpetrators of family violence
It brings services together as a partnership so that individuals and families don’t have to go to multiple services.
Phone: 1800 634 245 (Business Hours)
Email: goulburn@orangedoor.vic.gov.au
Address: 210 Corio Street, Shepparton 3630 (Entry via Vaughan Street carpark [opposite Kmart/Coles in Vaughan Central])
Website: https://www.vic.gov.au/about-the-orange-door
VincentCare’s Marian Community: 24/7 Specialist Family Violence Crisis Service for victim survivors at risk of or experiencing serious-risk family violence in Greater Shepparton, Moira and Strathbogie Shires. Provides an enhanced after-hours Crisis Response Service across an expanded area that includes Mitchell and Murrindindi Shires. Marian Community’s Specialist Family Violence Services supports victim survivors with immediate interventions that promote a wraparound model of care, safety and recovery. Supports include, intensive case management, risk assessment and risk management, and crisis and refuge accommodation.
Phone: 03 5825 9400 (Business Hours)
Phone: 1800 015 188 (after-hours, weekends and public holidays via Safe Steps – 24/7)
Address: 144 Welsford Street, Shepparton 3630
Email: vincentcaremariancommunity@vincentcare.org.au
Website: https://vincentcare.org.au/our-services/marian-community/
Specialist Case Management support that assists victim survivors who experience current or recent intimate partner violence, and People Who Use Violence Case Management Program working with adults who use family violence.
Phone: 5823 3200 (Business Hours)
Website: https://www.primarycareconnect.com.au
Address: 399 Wyndham Street, Shepparton (Opposite Charcoal Chicken)
Nexus Primary Health: Family violence services for women & children experiencing family violence and men using violence across Mitchell Shire & Murrindindi Shire.
Phone: 1300 773 352 (Business Hours)
Email: info@nexusprimaryhealth.org.au
Website: https://www.nexusprimaryhealth.org.au/our-services
Provides and supports Aboriginal and Torres Strait Islander People who are affected by family and/or domestic violence. Justice and Community Services – Family Violence Programs.
Phone: 03 5820 0010 (Business Hours)
Website: https://rumbalara.org.au/
Family Violence Statewide/National Services
If you are someone experiencing violence, concerned friends/family/ neighbours, or services you can report family violence by:
Calling Triple Zero (000) in an emergency
Contacting your local police station
Victoria’s 24/7 Family Violence Crisis Response Centre, providing free information, support, referral, safety planning and risk assessments for anyone experiencing or afraid of family violence.
Phone: 1800 015 188 (24/7)
Email: safesteps@safesteps.org.au
Webchat via: https://www.safesteps.org.au/
Free specialist LGBTIQA+ helpline regarding family and intimate partner violence, providing information, support and referral to all LGBTIQA+ Victorians, their families, friends and professionals.
Phone: 1800 729 367 (7 days a week, 10:00am-5:00pm)
Text: 0480 017 246 (7 days a week, 10:00am-5:00pm)
Email: support@rainbowdoor.org.au
National 24/7 phone and webchat support for people impacted by sexual assault, domestic or family violence and abuse. Free and confidential information, counselling and support service.
Phone: 1800 737 732 (24/7)
Text: 0458 737 732
Webchat via: https://www.1800respect.org.au
State-wide support for Aboriginal women to stay safe and keep well by offering personalised emotional and cultural support. Djirra offer practical non-legal supports to clients who are currently dealing with family violence or have past experience.
Phone: 1800 105 303 (business hours)
Email: info@djirra.org.au
Website: https://djirra.org.au
National counselling, information and referral service for men who use violence and abuse to change their behaviour.
Phone: 1300 766 491 (24/7)
Website: https://ntv.org.au/get-help/
(via Victims of Crime): State-wide information and support for adult male victims of family violence and victims of violent crime.
Phone: 1800 819 817 (7 days a week, 8:00am until 11:00pm)
Text: 0427 767 891
Email: vsa@justice.vic.gov.au
Website: https://www.victimsofcrime.vic.gov.au/information-men-family-violence-and-abuse-relationships
Provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.
Phone: 1300 368 821 (Mon-Fri, 10:00am until 5:00pm)
Email: info@seniorsrights.org.au
Website: https://seniorsrights.org.au/
Multicultural Centre against Family Violence: State-wide service providing programs and responses to family violence in migrant and refugee communities.
Phone: 1800 755 988 (Business Hours)
Website: https://intouch.org.au/
Australia’s free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Phone: 1800 551 800 (24/7)
Online Chat via: https://kidshelpline.com.au/
Local and statewide services to support victim survivors of sexual assault
Help for people who are experiencing family violence or who need support with the care and wellbeing of children and young people.
Phone: 1800 634 245 (Business Hours)
Email: goulburn@orangedoor.vic.gov.au
Address: 210 Corio Street, Shepparton 3630 (Entry via Vaughan Street carpark [opposite Kmart/Coles in Vaughan Central])
Website: https://www.vic.gov.au/about-the-orange-door
Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5-25.
Counselling Phone: 1800 55 1800
Website: www.kidshelp.com.au
Provides all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
Phone: 131 114
Website: www.lifeline.org.au
A specialist police response service that assists with sexual offences and child abuse. There are SOCITS located across the GV region. Please click the link below
Address: 106-112 High Street, Shepparton VIC
Phone: (03) 5820 5878 & Seymour
Website: www.police.vic.gov.au/sexual-offence-child-abuse-teams-centres
Programs that offer a holistic approach to trauma counselling and childhood trauma recovery.
Phone: 1300 760 580
Website: https://healforlife.com.au/
Providing support and information to adult victims and witnesses during the court process
Address: 565 Lonsdale Street, Melbourne
Phone: (03) 9603 7666
Website: https://www.opp.vic.gov.au/victims-witnesses/
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault
Free Call: 1800 806 292 – 24/7
Website: https://www.sacl.com.au/
Refers to solicitors and other service providers in Victoria & other states experienced in working with victims to guide them through the legal process in order to ensure they access all their crime compensation entitlements
Address: 841 Rathdowne Street Carlton North
Phone: 1800 819 817
Website: https://www.victimsofcrime.vic.gov.au/
Work to protect human rights, promote fair treatment for all Victorians, and advocate for a diverse and inclusive state
Address: Level 3, 380 Lonsdale Street, Melbourne VIC
Phone: (03) 9281 7111 or
Free call: 1800 134 142
Website: https://www.humanrights.vic.gov.au/
Offers a trusted source of health information for women
Address: 20 Flemington Road, Parkville VIC
Phone: Free call 1800 442 007
Website: https://www.thewomens.org.au/health-information
The Victorian Child Protection Service is specifically targeted to support those children and young people at risk of harm or where families are unable to protect them.
Phone: 1300 360 391
Website: https://services.dffh.vic.gov.au/child-protection
State-Wide CASA’s
GVCASA is a member organisation of Sexual Assault Services Victoria (SASVic), the peak body for sexual assault and harmful sexual behaviour services in Victoria. If you are not located in the Goulburn Valley region and would like to know where your closest CASA is, you can use SASVIC’s directory.
Alternatively, if you would like further information about SASVic, please see their website link below.
Phone: 1800 806 292
Website: https://www.sasvic.org.au/
Other Support Services
- CONTACT
Emergency: 000
Phone: 1800 112 343
Sexual Assault Crisis Line – free call 1800 806 292
SACL is staffed by counsellors specifically trained in supporting victim survivors of sexual assault.
Nurse on call: 1300 60 60 24
for non life threatening injury/illness
Email: gvcasa@gvhealth.org.au