The Disability Liaison Officer (Health Service Access) provides support for people with disability, their families and carers to access services. This is a free service for patients, carers and families.

Anyone can make a referral to our service, including patients, carer and disability support providers. You do not need to be referred by a health professional.

• We do not take the place of healthcare professionals.
• We listen to what you need to access health care.
• We work with your healthcare team to ensure access to the care and support that you need.

Before you come to hospital we can:

• Provide information about support for patients, carers and families
• Discuss what you need to access services and feel safe
• Work with your health team to ensure you are provided with accessible and inclusive care
• Provide support to attend appointments.

During your hospital stay we can:

• Support you and your carer/s
• Support and educate staff involved in your care
• Help with information and planning to go home.

When you leave hospital we can:

• Support access to health services and other health and human services.
• Offer advice to health services about providing care that is accessible and inclusive for you.

COVID-19 support we provide:

• Information and support to access COVID-19 screening
• Information and support to access COVID-19 vaccination
• Assistance with vaccination bookings for Supported Disability Accommodation services
• Access to RATs (Rapid Antigen Tests).

Our catchment

Our regional DLO program provides services to the following catchment:

• Alexandra District Hospital
• Benalla Health
• Euroa Health
• GV Health
• Mansfield District Hospital
• NCN Health
• Northeast Health Wangaratta
• Seymour Hospital
• Yarrawonga Health
• Yea and District Memorial Hospital