Your Healthcare Rights
GV Health recognises that patients receiving healthcare and staff providing healthcare all have important parts to play in achieving healthcare rights.
GV Health adopts the principles and healthcare rights outlined in the Australian Charter of Healthcare Rights which allows patients, consumers, families, carers and services providing care to share an understanding of the rights of people receiving health care.
The Australian Charter of Healthcare rights identify that you have the right to:
Access
- Healthcare services and treatment that meet your needs
Safety
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes me feel safe
Respect
- Be treated as an individual, and with dignity and respect
- Have my culture, identity, beliefs and choices recognised and respected
Partnership
- Ask questions and be involved in open and honest communication
- Make decisions with my healthcare provider, to the extent that I choose and am able to
- Include the people that I want in planning and decision-making
Information
- Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
- Receive information about services, waiting times and costs
- Be given assistance, when I need it, to help me to understand and use health information
- Access my health information.
- Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy
- Have my personal privacy respected
- Have information about me and my health kept secure and confidential
Give Feedback
- Provide feedback or make a complaint without it affecting the way that I am treated
- Have my concerns addressed in a transparent and timely way
- Share my experience and participate to improve the quality of care and health services
For more information, please contact GV Health’s Consumer Experience Coordinator on (03) 5832 2258.
- ADDRESS
Goulburn Valley Health
Graham Street
Shepparton, 3630
- CONTACT
Emergency: 000
Phone: (03) 5832 2258
Nurse on call: 1300 60 60 24
for non life threatening injury/illness
- DOCUMENTS